Companies that are cloud-native or moving to the cloud struggle to build the capacity or technical expertise required to effectively manage their cloud infrastructure, tools, and applications.
Having to operate and secure cloud workloads and architecture needn’t be a distraction from your team’s core activities and skillset – our NOCaaS approach is an innovative managed service that helps organizations of all sizes to transition and adapt to a simplified cloud operating model that is supported by certified cloud specialists, with deep expertise in multi-cloud and hybrid environments with the plus of the tools needed to optimize and secure the management.
As an Advanced Consulting and Solutions Provider Partner for Public and Private sector of AWS, Platinum Partner with CISCO, Certified partner in Google Cloud Platform, Google for Work and Huawei Cloud, BGH Tech Partner brings together powerful automation, best-of-breed tooling and human experts to deliver a continuous review of your cloud architecture, deployments, security, and operations.
With 24x7x365 access to Cloud certified engineers and architects, Our NOCaaS is your helping team in the cloud.
This support is intended for customers who manage Cloud services with their own resources.
BGH Tech Partner only accesses the data necessary to be able to provide local billing for the services that the customer uses, this service includes additional billing charges.
Using our FinOps Framework provides a single point of view of the consolidated billing of one or multiple cloud providers, also provides support and suggestions on billing optimization.
What is included and SLA:
Limited amount of support hours.
Monthly cloud consumption reports
Annual review of deployed infrastructure
Newsletter of new services
Limited places to participate in training in open courses
This service extends the tasks of the Basic service and is mainly aimed at clients who implement productive environments and require constant monitoring and maintenance service on the cloud infrastructure.
In this case, BGH Tech Partner will have access to the administration console to carry out more in-depth monitoring, and based on experience, make recommendations and take the necessary actions to make the most of using cloud services.
What is included and SLA:
Console User ABM (IAM)
Modify the payment method
Storage: Add / Modify Disk Volumes
Networking: Port Open / Block, Configure Managed VPN
Disk and instance backup creation and retention policies
New deployments of computing, storage, and networking (IaaS) infrastructure
7 of 2nd level support tickets, 3rd level escalation to the vendor.
Monthly reports of consumption / incidents / pending tasks
Infrastructure monitoring and management of preventive alerts
Verification of the correct functioning of the services
Recommendations for optimization of the services in use.
Personalized announcement launching new services
2 Seats in open training courses
Intended for critical projects where the environment to migrate is part of the core of the business, such as e-commerce, ERP, or a high impact web environment. In this case, we are responsible for all environmental support, growth, contingency planning, integrated change analysis, environmental management, backups, surveillance, Disaster Recovery.
What is included and SLA:
Modify the type of instance/payment method
SO log review
Patching
Security and detect vulnerabilities
Installation of new RPM / Software
Internal OS configuration (Kernel)
Troubleshooting the SO layer
General storage maintenance (purge disks and free up space
Create OS users/manage permissions
OS restore
10 hours to be used in consulting
20 2nd level support tickets, 3rd level escalation to vendor.
Monthly reports of consumption / incidents / pending tasks
Infrastructure monitoring and management of preventive alerts
Verification of the correct functioning of the services
Recommendations for optimization of the services in use.
Monthly safety surveys
Processing / Memory / Storage consumption alerts
Task scripting and automation
Instance power on/off automation
Personalized announcement launching new services
Unlimited places in training in open courses
Intended for critical projects where the environment to migrate is part of the core of the business, such as e-commerce, ERP, or a high impact web environment. In this case, we are responsible for all environmental support, growth, contingency planning, integrated change analysis, environmental management, backups, surveillance, Disaster Recovery.
What is included and SLA:
30 hours of consulting
No 2nd Level Support Limit, 3rd level vendor escalation
Limited places to participate in training in open courses
Weekly reports of consumption/incidents/pending tasks.
Online reporting and monitoring tool
Infrastructure monitoring and management of preventive alerts
Verification of the correct functioning of the services
Recommendations for optimization of the services in use.
Monitoring security alerts
Processing / Memory / Storage consumption alerts
Task scripting and automation
Instance power on/off automation
Personalized announcement launching new services
Unlimited places in training in open courses
Monthly update to key users (2 hours)
In case that you face an unexpected emergency on your Hybrid Multi-cloud environments, our ninja team can help you on spot support mode to asses the impact of the issue, build a plan to solve it right away and mitigation suggestions to implement after the crisis.
Most of the tasks of the SWAT offering are included on Standard and Advanced subscriptions but if you need spot support our SWAT team is here to help you.