Home NOCaaS

Why us?

We administer and operate as a single point of contact of all your multi-cloud workloads including also you on-prem or Hybrid architecture.
We provide a single view of your cloud platform costs and security, through our FinOps practice and unified billing.
Increase your confidence in the security and governance of your cloud architecture
Unrivaled platform automation and monitoring, using the best tools from the market, including AppDynamics and DataDog.
BGH Tech Partner has experience managing a diverse range of Infrastructure solutions from Data Centers to Critical Communications infrastructure, our NOCaaS is the evolution of our experience.

Companies that are cloud-native or moving to the cloud struggle to build the capacity or technical expertise required to effectively manage their cloud infrastructure, tools, and applications.

Having to operate and secure cloud workloads and architecture needn’t be a distraction from your team’s core activities and skillset – our NOCaaS approach is an innovative managed service that helps organizations of all sizes to transition and adapt to a simplified cloud operating model that is supported by certified cloud specialists, with deep expertise in multi-cloud and hybrid environments with the plus of the tools needed to optimize and secure the management.

As an Advanced Consulting and Solutions Provider Partner for Public and Private sector of AWS, Platinum Partner with CISCO, Certified partner in Google Cloud Platform, Google for Work and Huawei Cloud, BGH Tech Partner brings together powerful automation, best-of-breed tooling and human experts to deliver a continuous review of your cloud architecture, deployments, security, and operations.

With 24x7x365 access to Cloud certified engineers and architects, Our NOCaaS is your helping team in the cloud.

Basic / FinOps

This support is intended for customers who manage Cloud services with their own resources.
BGH Tech Partner only accesses the data necessary to be able to provide local billing for the services that the customer uses, this service includes additional billing charges.

Using our FinOps Framework provides a single point of view of the consolidated billing of one or multiple cloud providers, also provides support and suggestions on billing optimization.

2 hours per month (not cumulative) to be used in consulting on new features or services.
Monthly consumption reports
Annual review of deployed infrastructure
Newsletter of new services
25% Discount on training provided by BGH Tech Partner
Invitation to free events and training.

What is included and SLA:

Limited amount of support hours.

Response: < 24 Hs.

Monthly cloud consumption reports

Annual review of deployed infrastructure

Newsletter of new services

Limited places to participate in training in open courses

Standard

This service extends the tasks of the Basic service and is mainly aimed at clients who implement productive environments and require constant monitoring and maintenance service on the cloud infrastructure.

In this case, BGH Tech Partner will have access to the administration console to carry out more in-depth monitoring, and based on experience, make recommendations and take the necessary actions to make the most of using cloud services.

7 maximum 2nd level support tickets, 3rd level escalation to the vendor.
SLA Standard (5×8)
Console User ABM (IAM)
Infrastructure monitoring and management of preventive alerts
Verification of the correct functioning of the services
Monthly reports of consumption/incidents/pending tasks
Complete Management of Infrastructure in the cloud (*)

What is included and SLA:

Console User ABM (IAM)
Modify the payment method
Storage: Add / Modify Disk Volumes
Networking: Port Open / Block, Configure Managed VPN
Disk and instance backup creation and retention policies
New deployments of computing, storage, and networking (IaaS) infrastructure

7 of 2nd level support tickets, 3rd level escalation to the vendor.

General requirement: <48 hours
System failure: <12 hours

Monthly reports of consumption / incidents / pending tasks

Infrastructure monitoring and management of preventive alerts
Verification of the correct functioning of the services
Recommendations for optimization of the services in use.

Personalized announcement launching new services

2 Seats in open training courses

Advanced

Intended for critical projects where the environment to migrate is part of the core of the business, such as e-commerce, ERP, or a high impact web environment. In this case, we are responsible for all environmental support, growth, contingency planning, integrated change analysis, environmental management, backups, surveillance, Disaster Recovery.

Up to 20 2nd Level Support Tickets
Extended SLA services (7×24)
Monthly safety surveys
SO log review
Complete Management of Infrastructure in the cloud (*)
Alerts for the consumption of Processor / Memory / storage
Task scripting and automation

What is included and SLA:

Modify the type of instance/payment method
SO log review
Patching
Security and detect vulnerabilities
Installation of new RPM / Software
Internal OS configuration (Kernel)
Troubleshooting the SO layer
General storage maintenance (purge disks and free up space
Create OS users/manage permissions
OS restore
10 hours to be used in consulting
20 2nd level support tickets, 3rd level escalation to vendor.

General requirement: <24 hours
System failure: <12 hours
Production system failure: <6 hours
Idle production system: <1 hour

Monthly reports of consumption / incidents / pending tasks
Infrastructure monitoring and management of preventive alerts
Verification of the correct functioning of the services
Recommendations for optimization of the services in use.
Monthly safety surveys
Processing / Memory / Storage consumption alerts
Task scripting and automation
Instance power on/off automation
Personalized announcement launching new services
Unlimited places in training in open courses

Premiun AWS

Proxy access to Premium support from AWS
Up to 20 2nd Level Support Tickets
Extended SLA services (7×24)
Monthly safety surveys
SO log review
Complete Management of Infrastructure in the cloud (*)
Alerts for the consumption of Processor / Memory / storage
Task scripting and automation

What is included and SLA:

30 hours of consulting
No 2nd Level Support Limit, 3rd level vendor escalation

General requirement: <12 hours
System failure: <6 hours
Production system failure: <4 hours
Idle production system: <1 hour

Limited places to participate in training in open courses

Weekly reports of consumption/incidents/pending tasks.
Online reporting and monitoring tool
Infrastructure monitoring and management of preventive alerts
Verification of the correct functioning of the services
Recommendations for optimization of the services in use.
Monitoring security alerts
Processing / Memory / Storage consumption alerts
Task scripting and automation
Instance power on/off automation
Personalized announcement launching new services
Unlimited places in training in open courses
Monthly update to key users (2 hours)

SWAT Team

In case that you face an unexpected emergency on your Hybrid Multi-cloud environments, our ninja team can help you on spot support mode to asses the impact of the issue, build a plan to solve it right away and mitigation suggestions to implement after the crisis.

Most of the tasks of the SWAT offering are included on Standard and Advanced subscriptions but if you need spot support our SWAT team is here to help you.

Benefits of NOCaaS for your company

FinOps

We help you to navigate through the complexity of the cloud providers billing and consumption control. Avoiding headaches, time-consuming tasks, and controlling how you expend your budget.

Security

Our framework includes constant monitoring of security variables and constant updates on threat vectors that can affect cloud and hybrid infrastructure.

Talent

Today talent scarcity is the main concern of companies, our framework to generate new talent gives us a competitive advantage.

Vendor Management

We have assigned Partner/Vendor managers that are constantly talking and working with the top cloud vendors, assessing what are the best tools and updates on product offering, cost management, and benefits.

Tools

We integrate the most compelling and professional tools to manage workloads, consumption, and cost in real-time. With these tools we can act proactively on the infrastructure issues and save time and money.

Tech Updates

We thrive to stay relevant with all the info we can get from our partners, and also share that knowledge with our customers to keep them up-to-date with our vision of tools and tech from the market and our vendors.